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201 C.M.R. 11.00 – New and used motor vehicle arbitration | Midpage
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Code of Massachusetts Regulations (CMR)
Title 201
Chapter 11.00
201 C.M.R. 11.00
New and used motor vehicle arbitration
MGL c. 90, § 7N¼ MGL c. 90, § 7N½
Office of Consumer Affairs and Business Regulation
11.01
Purpose and Definitions
11.02
Arbitration Requests
11.03
Processing of Arbitration Forms
11.04
Notification and Scheduling of Arbitration Hearings
11.05
Rescheduling Arbitration Hearings
11.06
Defaults
11.07
Withdrawal
11.08
Requests for Information
11.09
The Arbitrator
11.10
The Hearing
11.11
The Decision
11.12
Disputing the Arbitrator’s Decision
11.13
The Award for “Used Cars”
11.14
Damaged Vehicles
11.15
Used Vehicle Dealer Warranty
11.16
Used Vehicle Dealer Warranty Repair Period
11.17
Used Vehicle Dealer Warranty Repair Receipts
11.18
Manufacturer Warranty Repairs
11.19
Used Vehicle Dealer Repurchases
11.20
Used Vehicles Purchased For Less Than $700
11.21
Resale of Repurchased Vehicles
11.23
Notices to Consumers (New Vehicles)
11.24
Sales Reports
11.25
Miscellaneous Provisions