Supervision, Training, and Other Staff Requirements
Effective Nov 1, 2025M.G.L. c. 118E, s. 7 M.G.L. c. 118E, s. 12MassHealth
- (A) Staff Supervision Requirements. The program director must provide clinical supervision to all PACT provider staff. Each staff member must receive supervision appropriate to the staff member’s skills and level of professional development. Supervision must occur in accordance with the provider’s policies and procedures and must include review of specific member issues, as well as a review of general principles and practices related to mental health, substance use disorder, and medical conditions.
(B) Staff Training. PACT providers must provide staff with specific training to provide services to members. Required components of training include, but are not limited to, the following:
- (1) evidence-based treatment modalities;
- (2) training on culturally and linguistically appropriate services (CLAS) to ensure the content and process of all services are informed by knowledge, respect for, and sensitivity to culture, and are provided in the individual's preferred language and mode of communication. Training must include recognition and respect for the characteristics of the members served, such as behaviors, ideas, values, beliefs, and language;
- (3) training in trauma informed treatment modalities;
- (4) training on crisis prevention and de-escalation, risk management and safety planning, and conflict resolution; and
- (5) training on overdose prevention and response.
- (C) Staffing Plan. PACT providers must maintain a staffing plan that includes policies and procedures to ensure all staffing and supervision requirements are met pursuant to 130 CMR 464.000.