Each community support program must have and adhere to written policies and procedures that include

1. (A) a statement of its philosophy and objectives and of the geographical area served;
2. (B) an intake policy;
3. (C) admission procedures;
4. (D) service delivery procedures, including, but not limited to, development of the service plan, case assignment, case review, discharge planning, and follow-up on members who leave the CSP;
5. (E) a referral policy, including procedures for ensuring uninterrupted and coordinated member care;
6. (F) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality;
7. (G) personnel and management policies, including policies for hiring, training, evaluation, supervision, and termination protocol for all staff;
8. (H) conflict of interest.