1. (A) Organization. Each center must establish an organization chart showing major operating service programs of the center with staff divisions, administrative personnel in charge of each service program, and their lines of authority, responsibility, and communication.

Commonwealth of Massachusetts Subchapter Number and Title Page

MassHealth 4. Program Regulations

4-23

Provider Manual Series (130 CMR 429.000)

Transmittal Letter Date

Mental Health Center Manual

MHC-53 9/1/2025

1. (B) Fiscal Management. Each center must establish a system of business management to ensure accurate accounting for sources and uses of funds, and proper expenditure of funds within established budgetary constraints and grant restrictions.
2. (C) Data Management. Each center must develop and maintain a statistical information system to collect member data, service utilization data, and fiscal data necessary for the effective operation of the center.
3. (D) Personnel Management. Each center must establish and maintain personnel policies and personnel records for each employee.

4. (E) Staff Development and Supervision.

   1. (1) Each staff member must receive supervision appropriate to the person's skills and level of professional development. Supervision must be documented and must occur within the context of a formalized relationship with the supervisor and in accordance with 130 CMR 429.423(A).
   2. (2) Documentation of supervision must be maintained by the supervisor.
   3. (3) Each center must establish and implement procedures for staff training and evaluation. These procedures must require all staff who must be certified to administer the CANS, as described in 130 CMR 429.423(C), to complete the certification process established by EOHHS.
5. (F) All documents described above must be made available to the MassHealth agency upon request.