The purpose of 111 CMR 1.00 is to provide an orderly system for review of agency action where applicants for or recipients of services are dissatisfied with delivery or denial of such services by the Commission for the Blind. 111 CMR 1.00 permits an individual dissatisfied with agency action to participate in a Case Conference, Administrative Review, Fair Hearing and:

1. (a) solely in the case of licensees or applicants of the Vending Facility Program described at 111 CMR 3.00: Vending Facilities Program, to participate in arbitration under certain circumstances; and
2. (b) solely in the case of applicants for or recipients of vocational rehabilitation services, to participate in a voluntary mediation process.