(2) Ongoing support services are those specific services needed to support and maintain an individual in supported employment based on the Commission’s and the individual’s determination of his or her need as specified in the IPE. Ongoing support services are provided by the Commission from job placement until stabilization and transition to extended services, unless post-employment services are provided instead. Thereafter ongoing support services are provided by one or more extended services providers throughout the individual's term of employment in a particular job placement or multiple placements if those placements are being provided under a program of transitional employment. On going support services must include an assessment of employment stability and provision of specific services or the coordination of services at or away from the worksite that are needed to maintain stability. Ongoing support services need to be based on, at a minimum, twice- monthly monitoring at the worksite of the individual or twice monthly meetings with the individual and one meeting with the employer. Off site meetings must be documented as such in the case record. Ongoing support services consist of:

1. (a) any assessment in addition to the comprehensive assessment of rehabilitation needs;
2. (b) job coaches at the work site;
3. (c) job development and placement;
4. (d) social skills training;
5. (e) regular observation or supervision of the individual;
6. (f) follow-up services including regular contact with the employers, the individuals, the parents, family members, guardians, advocates or authorized representatives of the individuals, and other suitable professional and informed advisors, in order to reinforce and stabilize the job placement;
7. (g) facilitation of natural supports at the worksite; natural supports refer to community and/or workplace supports such as family, neighbors, or co-workers to supplement job supports that are provided by a job coach; and
8. (h) other needed vocational rehabilitation services.

(3) Intensive supported employment services refer to ongoing support and other specifically needed services that support and maintain an individual in supported employment. These services may include but are not limited to: assessment and job orientation, travel training, job skills training at the worksite, counseling and advocacy, periodic reassessment and any necessary changes in program strategies and job development and placement. These services may be provided:

1. (a) for a period of time not to exceed 18 months, unless under special circumstances when stabilization has not occurred and the individual and the counselor jointly agree to extend the time to achieve the employment outcome identified in the IPE; and

2. (b) following transition, as post employment services that are unavailable from an extended services provider and that are necessary to maintain or regain the job placement or advance in employment. The source of extended services should be identified at the time that intensive supported employment services are planned during IPE development. If no source can be identified at that time, but there is a reasonable expectation that such a source will become available, then a statement must be included in the IPE and intensive supported employment services may be provided. Intensive supported employment services address employment related objectives such as learning:

   1. 1. specific work duties and performance standards;
   2. 2. formal and informal site related expectations about adjustment such as dress or time and attendance, socializing with co-workers, taking direction from supervisors;
   3. 3. employment benefits such as using leave, participating in employee programs; and
   4. 4. developing a support system at work. The case should be closed when the individual’s work performance stabilizes and the job

coaching and related interventions have decreased to the lowest level needed by the individual to maintain the employment outcome. The closure decision should be made jointly by the individual, the counselor, and the employer.