The Department shall investigate every complaint received about practices or acts which may violate M.G.L. c. 111, § 5L or any provision of 105 CMR 125.000.

1. (A) If the Department finds that an investigation is not required because the alleged act or practice is not in violation of M.G.L. c. 111, § 5L or 105 CMR 125.000, then the Department shall notify the complainant of this finding and the reasons on which it is based.
2. (B) If the Department finds that an investigation is required, because the alleged act or practice may be in violation of M.G.L. c. 111, § 5L or 105 CMR 125.000, the Department shall investigate and if a finding is made that the act or practice is in violation of M.G.L. c. 111, § 5L or 105 CMR 125.000, then the Department shall initiate whatever enforcement actions it deems appropriate as provided in 105 CMR 125.000.
3. (C) Investigation of complaints may lead to enforcement actions pursuant to 105 CMR 125.022.
4. (D) All oral or written complaints about Radiologic Technologists shall be addressed to the Director, Radiation Control Program, Massachusetts Department of Public Health.