101 C.M.R. 30.03 – Establishment of the Statewide Long-term Care Ombudsman Program

(1) The Secretary of EOHHS will, subject to appropriation or the receipt of federal funds, establish either directly or by contract, an independent statewide long-term care ombudsman program and appoint a State Ombudsman.
(2) EOHHS will ensure the State Ombudsman serves on a full-time basis, and that the functions, responsibilities, and duties set forth in 101 CMR 30.05 comprise the entirety of the State Ombudsman’s work.
(3) EOHHS will further ensure the State Ombudsman meets minimum qualifications, which will include, but not be limited to, demonstrated expertise in:
1. (a) long-term services and supports or other direct services for older persons or individuals with disabilities;
2. (b) consumer-oriented public policy advocacy;
3. (c) leadership and program management skills; and
4. (d) negotiation and problem resolution skills.
(4) The State Ombudsman will establish policies and procedures, in consultation with EOHHS, to carry out the Ombudsman Program in accordance with 42 U.S.C. 3001 et seq., M.G.L. c. 6, § 16CC, and associated federal and state regulations.
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Final Adoption
Date Published in Mass Register: August 5, 2022
101 CMR 30.00: STATEWIDE LONG-TERM CARE OMBUDSMAN PROGRAM