1. A. Guiding Principles. These standards require that family violence programs establish common quality intervention services. Participation in intervention services shall be voluntary.

2. B. Minimum Standards

   1. 1. Standard 12.1. Crisis intervention services must be provided by a qualified, trained staff member or volunteer using a trauma informed approach.
   2. 2. Standard 12.2. Crisis intervention services must be primarily focused on the provision of information, advocacy, safety planning, and empowerment.

   3. 3. Standard 12.3. Crisis intervention services must be based upon a problem solving model to provide information and referrals that assist an individual or family in crisis. Crisis intervention services include:

      1. a. assessing risk and danger;
      2. b. assessing needs;
      3. c. identifying major obstacles and barriers;
      4. d. safety planning;
      5. e. providing referrals, as requested, to community resources such as shelters, attorneys, and medical providers;
      6. f. providing information about available legal remedies;
      7. g. exploring possible options to support safety;
      8. h. formulating an action plan; and
      9. i. validating the survivor’s feelings.

   4. 4. Standard 12.4. Goals for crisis intervention services shall be defined as interactions that:

      1. a. stabilize emotions;
      2. b. clarify issues; and
      3. c. provide support and assistance.
   5. 5. Standard 12.5. A program that offers crisis intervention services must provide services to both shelter residents and nonresidents.

Authority Note

AUTHORITY NOTE: Promulgated in accordance with R.S. 46:2121-2128.

Historical Note

HISTORICAL NOTE: Promulgated by the Department of Children and Family Services, Economic Stability Section, LR 44:34 (January 2018).