1. A. Support coordination agencies shall have a continuous quality improvement (CQI) plan which governs the agency’s internal quality management activities.

2. B. The CQI plan shall demonstrate a process of continuous cyclical improvement and include the following:

   1. 1. design—continuous quality improvement approach detailing how the agency monitors its operations and makes improvements when problems are detected;
   2. 2. discovery—the methods used to uncover problems and deviations from plan design and programmatic processes in a timely fashion;
   3. 3. remediation—the process of addressing and resolving problems uncovered in the course of discovery; and
   4. 4. improvement—the actions taken to make adjustments to the system’s processes or procedures to prevent or minimize future problems.

Authority Note

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254.

Historical Note

HISTORICAL NOTE: Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing and the Office of Aging and Adult Services, LR 39:3094 (November 2013), amended LR 40:1938 (October 2014).