1. A. The F/EA shall have a business location which shall not be in an occupied personal residence. The F/EA must maintain the following at the business location:

   1. 1. staff to perform administrative functions;
   2. 2. direct service worker/employee personnel records; and
   3. 3. participant service records.

2. B. The F/EA shall have the following for the business location:

   1. 1. a published nationwide toll-free telephone number that is available during business hours and capable of receiving messages 24 hours a day, seven days a week, including holidays;
   2. 2. a published business telephone number answered by staff during business hours;
   3. 3. a business fax number that is operational 24 hours a day, seven days a week, including holidays;
   4. 4. internet access;
   5. 5. a designated e-mail mailbox to receive inquiries from Medicaid beneficiaries and LDH; and
   6. 6. business hours shall be at least 8 a.m. to 5 p.m. CT, Monday through Friday, excluding official state holidays.
3. C. Records and other confidential information shall be secure and protected from unauthorized access.

Authority Note

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and Title XIX of the Social Security Act.

Historical Note

HISTORICAL NOTE: Promulgated by the Department of Health, Bureau of Health Services Financing, the Office of Aging and Adult Services, and the Office for Citizens with Developmental Disabilities, LR 49:1561 (September 2023).