1. A. Recipients who receive services under the Long-Term Personal Care Services Program have the right to actively participate in the development of their plan of care and the decision-making process regarding service delivery. Recipients also have the right to freedom of choice in the selection of a provider of personal care services and to participate in the following activities:

   1. 1. interviewing and selecting the personal care worker who will be providing services in their home;
   2. 2. developing the work schedule for their personal care worker;
   3. 3. training the individual personal care worker in the specific skills necessary to maintain the recipient’s independent functioning while maintaining him/her in the home;
   4. 4. developing an emergency component in the plan of care that includes a list of personal care staff who can serve as back-up when unforeseen circumstances prevent the regularly scheduled worker from providing services;
   5. 5. signing off /approving time entries and other documentation to verify staff work hours and to authorize payment;
   6. 6. evaluating the personal care worker’s job performance; and
   7. 7. changing the personal care worker assigned to provide their services;
   8. 8. an informal resolution process to address their complaints and/or concerns regarding personal care services; and
   9. 9. a formal resolution process to address those situations where the informal resolution process fails to resolve their complaint.

2. B. Changing Providers. Recipients may request to change PCS agencies without cause once after each three month interval during the service authorization period. Recipients may request to change PCS providers with good cause at any time during the service authorization period.

   1. Good Causethe failure of the provider to furnish services in compliance with the plan of care. Good cause shall be determined by OAAS or its designee.

Authority Note

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and Title XIX of the Social Security Act.

Historical Note

HISTORICAL NOTE: Promulgated by the Department of Health and Hospitals, Office of the Secretary, Bureau of Health Services Financing, LR 29:912 (June 2003), amended LR 30:2832 (December 2004), amended by the Department of Health and Hospitals, Office of Aging and Adult Services, LR 34:2579 (December 2008), amended by the Department of Health and Hospitals, Bureau of Health Services Financing and the Office of Aging and Adult Services, LR 39:2508 (September 2013), LR 42:903 (June 2016), amended by the Department of Health, Bureau of Health Services Financing and the Office of Aging and Adult Services, LR 50:1844 (December 2024).