1. A. The following shall be required contacts for each risk-bearing entity:

   1. 1. an individual responsible for the receipt of and response to consumer complaints filed with the department;
   2. 2. an individual responsible for the receipt of rules, regulations or other directives from the commissioner;
   3. 3. an individual responsible for the receipt of and response to inquiries from the department regarding the financial condition of the entity;
   4. 4. an individual responsible for the receipt of and response to inquiries from the department regarding tax payments;
   5. 5. an individual responsible for the receipt of and response to inquiries from the department regarding data security and data breaches;
   6. 6. an individual responsible for the receipt of and response to inquiries from the department in the event of a catastrophe or disaster;
   7. 7. an individual responsible for the receipt of and response to inquiries from the department regarding market conduct issues;
   8. 8. an individual responsible for the receipt of and response to inquiries from the department regarding disaster complaints;
   9. 9. an individual responsible for the receipt of and response to inquiries from the department regarding insurance fraud.
2. B. The risk-bearing entity may designate more than one individual to meet any one of the requirements of this section.
3. C. The risk-bearing entity may designate one individual as its primary contact to satisfy any one or more of the required contact requirements.
4. D. If the phone number provided is a general phone number of the risk-bearing entity, the contact information submitted shall include the extension of the individual.
5. E. The commissioner may provide additional contact types for which a risk-bearing entity may submit contact information to facilitate communication with the department.

Authority Note

AUTHORITY NOTE: Promulgated in accordance with R.S. 22:2E, 22:11, 22:18, 22:41.2, 22:337(A)(5), and the Administrative Procedure Act, R.S. 49:950 et seq.

Historical Note

HISTORICAL NOTE: Promulgated by the Department of Insurance, Office of the Commissioner, LR 47:1646 (November 2021), amended LR 51:2100 (December 2025).