1. (a) If one or more EGMs have an unscheduled break in communications with the central computer system for more than 60 seconds, unless another time is specified by the executive director, the following requirements shall be met:

   1. (1) The supplier for the central computer system shall notify the lottery gaming facility's surveillance department of the break in communication.
   2. (2) The lottery gaming facility's surveillance department shall notify the slot shift supervisor on duty or the person in an equivalent position of the break in communication.

   3. (3) The lottery gaming facility's EGM department shall perform the following:

      1. (A) Investigate the reason for the break in communication with the central computer system; and

      2. (B) identify the party responsible for correcting the problem and a time frame for correction.

         (b)(1) If one or more EGMs have an unscheduled break in communications with the central computer system for longer than 10 minutes, the supplier for the central computer system shall notify the commission personnel on duty.

   4. (2) For communication breaks that last longer than 10 minutes, a determination shall be made by the commission as to whether to cease operation of the EGMs affected by the central communication system's break in communication. The following may be considered by the commission:

      1. (A) The potential for any data loss;
      2. (B) the projected length of outage;
      3. (C) the circumstances of the break in communication;
      4. (D) the proposed solution to the problem; and
      5. (E) any other factor that arises.

2. (c) If one or more EGMs have an unscheduled break in communications with the central computer system for longer than 30 minutes, the supplier for the central computer system shall perform the following:

   1. (1) Contact the facility manager slot shift supervisor on duty or the person in an equivalent position to assist in reestablishing communications; and
   2. (2) send updated notification to the commission personnel on duty of the situation at least every two hours until the situation is resolved. When EGM communications have been restored, the supplier for the central computer system shall notify all parties involved.
3. (d) For the purpose of this regulation, notification may include automated electronic communications.

(Authorized by and implementing K.S.A. 2010 Supp. 74-8772; effective Dec. 9, 2011.)