1. (a) As used in this chapter, "residential real estate transaction" includes:

   1. (1) mortgage lending practices;
   2. (2) real estate appraisals; and

   3. (3) other practices;

      performed or undertaken in connection with a single family residential mortgage transaction or the refinancing of a single family residential mortgage transaction.

2. (b) Not later than July 1, 2008, the unit shall:

   1. (1) establish a new toll free telephone number; or

   2. (2) designate an existing toll free telephone number operated or sponsored by the office of the attorney general;

      to receive calls from persons having information about suspected fraudulent residential real estate transactions.

3. (c) The toll free telephone number required by this section shall be staffed by:

   1. (1) employees or investigators of the unit who have knowledge of the laws concerning residential real estate transactions;
   2. (2) representatives of any of the entities described in section 4(a)(8) through 4(a)(10) of this chapter who have knowledge of the laws concerning residential real estate transactions; or

   3. (3) a combination of persons described in subdivisions (1) and (2).

      The attorney general shall designate persons to staff the toll free telephone number as required by this subsection.

4. (d) Unless otherwise prohibited by law, the unit shall ensure that information received from callers to the toll free telephone number is shared with any entity described in section 4 of this chapter that has jurisdiction over the matter not later than fifteen (15) business days after the date the unit determines the appropriate entity to which the information should be referred. The unit shall establish uniform procedures for:

   1. (1) responding to calls received;

   2. (2) protecting:

      1. (A) the anonymity of callers who wish to report information anonymously; or
      2. (B) the identity of callers who request that their identity not be disclosed;
   3. (3) documenting and verifying information reported by callers; and
   4. (4) transmitting reported information to the appropriate entities described in section 4 of this chapter within the time required by this subsection.
5. (e) The unit shall publicize the availability of the toll free telephone number established or designated under this section in a manner reasonably designed to reach members of the public.

As added by P.L.145-2008, SEC.1. Amended by P.L.1-2009, SEC.8.