1. (a) The ombudsman shall do the following:

   1. (1) Establish procedures to receive and investigate complaints.
   2. (2) Establish access controls for all information maintained by the bureau.

   3. (3) Except as is necessary to investigate and resolve a complaint, ensure that the identity of a complainant will not be disclosed without:

      1. (A) the complainant's written consent; or
      2. (B) a court order.
2. (b) The correspondence and communication between the ombudsman and any person is a privileged communication.

As added by P.L.292-2001, SEC.2.