1. (a) In any student loan billing statement, a servicer shall not misrepresent the:

   1. (1) fees assessed;
   2. (2) total amount due for each loan;
   3. (3) payment due date;
   4. (4) date to avoid late fees;
   5. (5) accrued interest during the billing cycle;
   6. (6) default payment methodology;
   7. (7) means to provide instructions for a payment; or
   8. (8) procedure regarding escalated requests for assistance.
2. (b) A servicer shall not misrepresent information regarding the $0 bill and advancement of the due date on any billing statement that reflects $0 owed.

(Source: P.A. 100-540, eff. 12-31-18.)