§ 146.260

Ill. Admin. Code tit. 89, § 146.260

Grievance Procedure

Effective Mar 7, 200529 Ill. Reg. 4360AUTHORITY: Implementing and authorized by Articles III, IV, V, VI and Section 12-13 of the Illinois Public Aid Code [305 ILCS 5].DEPARTMENT OF HEALTHCARE AND FAMILY SERVICES

a) An SLF shall establish a grievance procedure for reviewing grievances registered by, or on behalf of, residents. Each resident shall be informed that a grievance procedure exists.
b) Records shall be maintained and made available to the Department on all written grievances and the SLF's response to and disposition of each grievance.

(Source: Amended at 29 Ill. Reg. 4360, effective March 7, 2005)