- a) The case record is a business record established by the Department and it shall constitute the Department's official record concerning clients and applicants. It consists of all information obtained by the Department to determine a client's or applicant's eligibility for medical assistance, and it may include paper and electronic documents, information obtained from electronic and other data sources, and notes about the case.
- b) The case record shall indicate the basis for approval or denial of the eligibility.
(Source: Amended at 38 Ill. Reg. 5944, effective February 26, 2014)