1. a) The provider shall complete and submit to HSP an annual written evaluation of all its programs and services that shows evidence of:

   1. 1) maintenance of a safe and accessible program;
   2. 2) a review of the quality and appropriateness of the services offered;
   3. 3) a review of the effectiveness of the services as measured by outcomes achieved; and
   4. 4) Customer satisfaction with the services received and habilitation outcomes achieved.

2. b) The provider shall complete and submit to HSP a monthly Customer Habilitation Training Report that summarizes the following:

   1. 1) accomplishment of the objectives;
   2. 2) remaining services needed by the Customer to achieve the habilitation goal; and
   3. 3) a summary of the staffings conducted, including the Customer's comments.

3. c) The provider shall submit a monthly Customer Outcome Report on each Customer, based upon successful completion of objectives outlined in the Customer Habilitation Plan.

   1. 1) A habilitation outcome is considered successful when:

      1. A) the Customer has a diagnosis of brain injury that, for the individual, causes, or may cause, a substantial impediment to habilitation; has an active HSP service plan; and participates in services offered by the provider as evidenced by habilitation provider billings submitted to HSP;
      2. B) it is consistent with the Customer's abilities, interests and needs;
      3. C) the Customer performs life skill activities effectively and efficiently;
      4. D) the habilitation services are not contraindicated based on the Customer's disability; and
      5. E) the Customer will not jeopardize the health and safety of himself/herself or others while at the program site.
   2. 2) Successful habilitation outcomes are determined by the HSP Counselor (see 89 Ill. Adm. Code 676.30).

(Source: Added at 43 Ill. Reg. 2133, effective January 24, 2019)