1. a) A Client Training Brochure will be provided to all cash and food stamp applicants.

2. b) Clients will be provided instructions including, but not limited to:

   1. 1) the appropriate use and security of the EBT card and Personal Identification Number (PIN);
   2. 2) client liabilities for benefit loss;
   3. 3) information on transaction limitations and charges;
   4. 4) client responsibility for reporting loss or theft of the EBT card and to whom and how such reports should be made;
   5. 5) information on the services available from the Client Help Desk;
   6. 6) proper care and protection of the EBT card;
   7. 7) replacement card policy; and
   8. 8) how to report problems with the EBT card or EBT system equipment.

(Source: Amended at 32 Ill. Reg. 9614, effective June 23, 2008)