1. a) The survey addresses the following topics:

   1. 1) Residential and non-residential screening;
   2. 2) Overall satisfaction;
   3. 3) Reliability performance;
   4. 4) Customer service performance;
   5. 5) Understanding of services;
   6. 6) Tree-trimming performance;
   7. 7) Billing; and
   8. 8) Demographics and firmographics.

2. b) The research objectives for these surveys are to provide the Commission with basic knowledge about:

   1. 1) Consumer understanding of electric delivery services and prices for residential, commercial and industrial consumers for each utility;
   2. 2) Consumer satisfaction with electric delivery services and reliability; and
   3. 3) Changes in understanding and satisfaction over time for residential and non-residential consumers and within subgroups.

(Source: Added at 24 Ill. Reg. 12914, effective September 1, 2000)