Ill. Admin. Code tit. 83, § 734.110 – Submitting a Request for Mediation | Midpage
§ 734.110
Ill. Admin. Code tit. 83, § 734.110
Submitting a Request for Mediation
AUTHORITY: Implementing and authorized by Section 13-713 of the Public Utilities Act [220 ILCS 5/13-713]ILLINOIS COMMERCE COMMISSION
a) A request for mediation shall be in writing, shall be submitted to the Chief Clerk of the Commission and shall include the informal complaint number assigned by the Consumer Services Division.
b) A request for mediation shall also include:
1) A brief statement of the issues to be addressed in the mediation;
2) The billing telephone number (the telephone number associated with the dispute), billing name (the person whose name appears on the bill), and account number (the account number associated with the dispute); and
3) The specific relief requested.
c) A request for mediation may include any additional documents that the consumer believes are pertinent to the case.