c) Eligibility:

1. 1) No past due amount owing: A customer whose account balance is current may enroll in a budget payment plan at any time of the year.
2. 2) Past due: In order to establish eligibility for a budget payment plan, a customer owing a past due amount must either pay the entire past due amount or enter into a DPA with the utility to retire the past due debt.

f) Bill Itemization: In addition to the regular billing requirements of Section 280.50, the bill statement for an account enrolled in the budget payment plan shall contain separate line items for:

1. 1) The budget payment amount; and
2. 2) The amount of the accrued credit or shortfall.

g) Periodic Adjustments:

1. 1) If the customer's usage and regular billing changes so that the budget payment plan will not be successful if left at its current level, the utility shall review and adjust the budget payment plan amount.
2. 2) If the budget payment plan amount must be altered, the utility shall notify the customer of the change in writing. Notification may be included with the bill statement or by separate delivery.

h) Reconciliation: Unless another time frame is requested by the customer in writing, utilities shall review each budget plan at least once between the 4^th and the 7^th month of the term of the plan to ensure that significant shortfalls or credits do not accrue. If a customer's budget payment plan shortfall or credit becomes so large as to necessitate a reconciliation, the utility shall:

1. 1) In the case of a shortfall, offer the customer the option to pay off the shortfall or have the budget amount adjusted to accommodate the shortfall; or
2. 2) In the case of a credit, offer the customer the option of a refund or have the budget amount adjusted to accommodate the credit balance.

k) Cancellation:

1. 1) A customer may cancel a budget payment plan at any time.
2. 2) A utility may cancel a customer's budget payment plan when the customer either submits a payment that is less than the full budget payment plan amount or the customer's payment is 21 days in arrears. Late fees may be assessed on undisputed budget installment amounts owing on a budget payment plan as an alternative to termination of participation in the plan.
3. 3) Any shortfall amount owing to the utility at the time of cancellation shall be included and payable as current charges on the next bill statement.
4. 4) Any credit amount owing to the customer at the time of cancellation shall appear as a credit on the next bill statement. After the issuance of that bill statement, Section 280.110 shall apply to the credit balance.