- a) A complaint regarding motor fuel quality received by the Department via telephone, in writing or by e-mail must be completed before the Department will submit an official sample (a sample taken by a Department inspector) for laboratory analysis.
b) The complainant shall provide the following information:
- 1) Name and address of the complainant.
- 2) Location where the product is to be sampled.
- 3) Identification of product or products to be sampled.
- 4) Description of complaint.
- c) After receiving a complaint, the Department shall investigate the matter, including sampling the product, if applicable, and send a written response to the complainant.
(Source: Amended at 29 Ill. Reg. 1886, effective January 24, 2005)