b) The Center will demonstrate its commitment to treating students in a respectful manner through a written statement of principles that recognizes the following rights of enrolled students.

1. 1) Students have a right to receive information about the Center, its services, its practitioners and providers, and students' rights and responsibilities.
2. 2) Students have a right to be treated with respect, courtesy and a recognition of their right to privacy.
3. 3) Students have a right to be told about their proposed treatment plans and to participate with practitioners in decision-making regarding their health care (including the right to refuse treatment).
4. 4) Students have a right to voice complaints about the Center or the care provided, through an established system that ensures a prompt response.
5. 5) Students have a right to review their written record.

c) The Center must have a written policy that addresses student responsibilities for cooperating with those providing health care services. The written policy addresses the following student responsibilities.

1. 1) Students have a responsibility to provide, to the extent possible, accurate information that the Center staff requires in order to care for them.
2. 2) Students have a responsibility to follow the plans and instructions for care that they have agreed upon with their practitioners.
3. 3) Students have a responsibility to treat Center personnel with courtesy and respect.

f) Students and their families must be provided a written statement that includes the following information:

1. 1) The Center's policy on referrals for specialty care;
2. 2) The provision for after-hour and emergency coverage;
3. 3) The points of access for primary care, specialty care and hospital services;
4. 4) Benefits and services that are included in the Center's services and how to obtain them, as well as how to access services not provided (e.g., PCP, MCE, additional health services);
5. 5) Charges to enrolled students and families, if applicable, including policy on payment of charges and co-payments and fees for which the enrolled student is responsible;
6. 6) Procedures for voicing complaints or grievances, and for recommending changes in policies and services; and
7. 7) Procedure to obtain the names, qualifications and titles of the professionals providing or responsible for their care.