AUTHORITY: Implementing and authorized by the Illinois Vehicle Code [625 ILCS 5] and the Substance Use Disorder Act [20 ILCS 301].DEPARTMENT OF HUMAN SERVICES
a) A complaint may be filed by clients/patients/residents or organization staff with DHS/SUPR regarding non-compliance with this Part.
b) When the license is issued, DHS/SUPR will also issue a poster that contains the contact information, including DHS/SUPR's phone number and email.
c) This poster shall be displayed at the licensed site in a location that is visible to the public.
d) Complaints may be received verbally but shall be documented in writing by the complainant, with supporting documentation if applicable, before official DHS/SUPR action is undertaken; however, nothing herein shall prohibit DHS/SUPR from immediate investigation of a verbal complaint if deemed necessary by DHS/SUPR or other State or federal investigatory entities.
e) DHS/SUPR shall notify the organization of any complaints it receives about the organization or its services.