1. a) This Americans With Disabilities Act Grievance Procedure is established pursuant to the Americans With Disabilities Act of 1990 (42 U.S.C. 12101 et seq.) (ADA) and specifically Section 35.107 of the Title II regulations (28 CFR 35) requiring that a grievance procedure be established to resolve grievances asserted by qualified individuals with disabilities. Should any individual desire to review the ADA or its regulations to understand the rights, privileges and remedies afforded by it, please contact the ADA Coordinator of the Department of Innovation and Technology. An individual may contact the ADA Coordinator by e-mail at: DoIT.ADA@Illinois.gov or by mail at:

   Attn: ADA Coordinator

   120 West Jefferson Street

   Springfield, Illinois 62702

2. b) In general, the ADA requires that each program, service, and activity offered by the Department, when viewed in its entirety, be readily accessible to and usable by qualified individuals with disabilities.
3. c) It is the Department's intention to foster open communication with all individuals requesting readily accessible programs, services, and activities. The Department encourages supervisors of programs, services, and activities to respond to requests for reasonable accommodations before they become grievances.

(Source: Amended at 49 Ill. Reg. 14979, effective November 6, 2025)