1. 1. An appropriate subject for investigation by the office of ombudsman is an administrative action that might be:

   1. a. Contrary to law or regulation.
   2. b. Unreasonable, unfair, oppressive, or inconsistent with the general course of an agency’s functioning, even though in accordance with law.
   3. c. Based on a mistake of law or arbitrary in ascertainments of fact.
   4. d. Based on improper motivation or irrelevant consideration.
   5. e. Unaccompanied by an adequate statement of reasons.
2. 2. The ombudsman may also be concerned with strengthening procedures and practices which lessen the risk that objectionable administrative actions will occur.

[C73, 75, 77, 79, 81, §601G.11] C93, §2C.11 2007 Acts, ch 126, §1; 2013 Acts, ch 10, §12; 2013 Acts, ch 140, §49