Rule 60-2-1-.09. Certified Mechanism Records

Rule 60-2-1-.09. Certified Mechanism Records

1. (1) The certified mechanism shall maintain records on each dispute received. The records shall include:

   1. (a) Name, address and phone number of the consumer;
   2. (b) Name, address and phone number of the manufacturer's contact person;
   3. (c) The date of receipt of notice of the dispute and the year, make, model and VIN of the motor vehicle involved in the dispute;
   4. (d) All letters or other written documents submitted by either party;
   5. (e) The name and qualifications of any independent technical expert used to perform a vehicle inspection;
   6. (f) All other evidence relating to the dispute collected by the certified mechanism and available to the decision maker;
   7. (g) The date of any withdrawal or settlement and, if applicable, a copy of the settlement;
   8. (h) The decision issued, including information as to date, time, and place of the hearing, the identity of the decision maker(s) and the date of the decision;
   9. (i) A copy of the decision, any correspondence notifying the parties of the decision and the consumer's acceptance or rejection of the decision;
   10. (j) Copies of follow-up letters (or summaries of relevant and material portions of follow-up telephone calls) to both parties and responses thereto; and
   11. (k) Any other documents and communications (or summaries of relevant and material portions of oral communications) relating to the dispute.
2. (2) All records that are required to be maintained under this Rule shall be retained for at least three (3) years after final disposition of the dispute.
3. (3) The certified mechanism shall maintain a list of all motor vehicles repurchased or replaced by the manufacturer. The list shall contain: consumer name and address; vehicle make, model and year; and the VIN. A copy of the list shall be submitted to the Attorney General by January 10 and July 10 of each year.

Authority: O.C.G.A. §§ 10-1-785, 10-1-795.

History. Original Rule entitled "Certified Mechanism Records" adopted. F. May 16, 2016; eff. June 5, 2016.