Each organization must establish systems for:

1. (1) Assessing subscriber satisfaction with providers, particularly primary care physicians;
2. (2) Sharing subscriber-satisfaction indicators and scores with providers;
3. (3) Publicly acknowledging providers with high positive subscriber-satisfaction scores;
4. (4) Addressing behaviors of providers with low subscriber-satisfaction scores; and
5. (5) Assessing subscriber access and physician availability.

History.--s. 41, ch. 96-199.