1. (1) A slot machine licensee’s internal controls, required pursuant to Rule 75-14.058, F.A.C., shall include written procedures outlining how the slot machine licensee shall resolve jackpot disputes.
2. (2) A patron shall report a jackpot dispute to the slot machine licensee responsible for the operation and management of the slot machine licensed facility.

3. (3) Whenever a patron reports a jackpot dispute, the following shall occur:

   1. (a) In those instances in which the jackpot amount is $25,000 or more, the slot machine licensee shall resolve the dispute pursuant to its internal controls and immediately:

      1. Notify the Office of Slot Operations, Division of Pari-Mutuel Wagering, North Broward Regional Service Center, 1400 West Commercial Boulevard, Suite 165, Ft. Lauderdale, Florida 33309-3787, of the jackpot dispute and that the slot machine licensee is preserving evidence to resolve the jackpot dispute which evidence shall include:

      a. Surveillance information of the designated slot machine,

      b. Records for the designated slot machine,

      c. Facility based monitoring system records; and,

      d. Witness statements.

      2. Notify the surveillance department to provide surveillance recordings made at the time of the jackpot and subsequent jackpot dispute for the slot machine area involved in the jackpot dispute,

      3. Notify an independent testing laboratory licensed by the State of Florida of the jackpot dispute and make arrangements for analysis and assessment of the slot machine and slot machine game in question,

      4. Seal the slot machine and remove it from play until the dispute is resolved,

      5. Obtain witness statements regarding the dispute; and,

      6. Establish an investigation file for the dispute.

   2. (b) In those instances in which the jackpot dispute is less than $25,000, the licensee shall resolve the jackpot dispute according to its approved internal controls.
4. (4) The licensee shall maintain all dispute resolution files for division review and retain the files pursuant to Rule 75-14.080, F.A.C.

Rulemaking Authority 551.103(1), 551.122 FS. Law Implemented 551.103(1)(c), (d), (e), (i) FS. History–New 6-21-10, Formerly 61D-14.079.