1. (1) In accordance with Section 559.952(7)(c), F.S., written notification to consumers regarding the conclusion of the initial or extended sandbox period must be provided in the following manner:

   a. Electronic notification via email or text messages, provided the email address or phone number used for the notification was provided by the customer as a part of the account creation or maintenance process, and the email address or phone number has been verified by the licensee as belonging to the customer; or

   b. A letter sent First Class mail through the United States Postal Service.

2. (2) In addition to those items required in Section 559.952(7)(c), F.S., the written notification to consumers shall at a minimum include the following:

   1. (a) Date of the notice;
   2. (b) The expiration date of the sandbox period;
   3. (c) Outstanding balance owed to the licensee;
   4. (d) Transaction date and amount of any outstanding money transmissions or payment instruments sold to the customer;
   5. (e) The name and telephone number of a contact person(s) whom the customer may contact after the conclusion of the sandbox period or extended sandbox period;
   6. (f) How the consumer can make payments after the conclusion of the sandbox period;
   7. (g) Address where payments may be made for any outstanding balances owed to the sandbox innovator; and
   8. (h) Any changes in the licensee’s contact information including where to make payments.

Rulemaking Authority 559.952(11)(a) FS. Law Implemented 559.952(7)(c), 559.952(11)(a) FS. History–New 1-18-21.