Fla. Admin. Code R. 69V-559.1000
(2) The Office shall consider the following circumstances in determining an appropriate penalty within the range of penalties prescribed in the disciplinary guidelines for each violation. The Office shall also consider the circumstances when determining whether a deviation from the range of penalties in the disciplinary guidelines is warranted:
(a) The following circumstances are considered mitigating factors which will be used to reduce the penalty:
1. The violation rate is less than 5% when compared to the overall sample size reviewed;
2. The disciplinary history of the licensee;
3. The licensee detected and voluntarily instituted corrective action or measures to avoid the recurrence of the violation prior to the detection and intervention by the Office;
4. The violation is attributable to a single person or employee, and the licensee or person removed or otherwise disciplined the individual prior to detection or intervention by the Office;
5. The person is responsive to the Office’s requests or inquiries or made no attempt to impede or delay the Office in its examination or investigation of the underlying misconduct; or
6. Other relevant, case-specific circumstances.
(b) The following circumstances are considered aggravating factors which will be used to increase the penalty:
1. The violation rate is more than 95% when compared to the overall sample size reviewed (sample size must be equal to or greater than 50 transactions and cover a date range of at least 6 months);
2. There is a potential for harm to customers or the public;
3. The disciplinary history of the licensee within the past 3 years which contain the same violations;
4. The violation was the result of willful misconduct or recklessness;
5. The licensee or control person attempted to conceal the violation or mislead the Office; or
6. Other relevant, case-specific circumstances.
Rulemaking Authority 559.952(11)(a) FS. Law Implemented 559.952(9), 559.952(10), 559.952(11)(a) FS. History–New 1-18-21.