1. (1) If a customer or member of a financial institution suspects that such financial institution has acted in violation of s. 655.0323(2), Florida Statutes, the customer or member may file a complaint with the Office by completing and submitting to the Office Form OFR-U-3231, Complaint, effective 08-2024, herein incorporated by reference and available at HYPERLINK "https://www.flrules.org/Gateway/reference.asp?No=Ref-16902"https://www.flrules.org/Gateway/reference.asp?No=Ref-16902 on the Office’s website at www.flofr.gov. A complaint is barred if not submitted to the Office within 30 days of the action that is described within the complaint.
2. (2) A financial institution that receives a notice of complaint from the Office must, within 90 calendar days of receiving such notice, complete and submit to the Office Form OFR-U-3232, Complaint Response Report, effective 08-2024, herein incorporated by reference and available at HYPERLINK "https://www.flrules.org/Gateway/reference.asp?No=Ref-16903"https://www.flrules.org/Gateway/reference.asp?No=Ref-16903 and on the Office’s website at www.flofr.gov.

3. (3) Submissions provided for under this rule shall be submitted to the Office by mail or email as follows:

   Division of Financial Institutions

   Office of Financial Regulation

   200 East Gaines Street

   Tallahassee, Florida 32399-0371

   or

   OFRcomplaintFinancialInstitutions@flofr.gov

Rulemaking Authority 655.0323(4), (5) FS. Law Implemented 655.0323(4), (5) FS. History-New 8-20-24.