1. (1) Pursuant to s. 400.0225, F.S., the Agency is required to specify the protocols for conducting the consumer satisfaction surveys. Each nursing home facility shall use a vendor recognized by CoreQ to administer and upload survey data for the nursing home consumer satisfaction survey. As defined in s. 400.021(12), F.S., “nursing home facility” means any facility which provides nursing services as defined in part I of chapter 464 and which is licensed according to this part.
2. (2) Survey Reporting Period. The annual nursing home consumer satisfaction survey reporting period opens on March 1st and closes on March 31st each year. Data for the previous calendar year shall be submitted during the reporting period. The initial submission period shall begin on March 1, 2027, and end on March 31, 2027. The initial survey administration period shall begin as soon as reasonably possible following full adoption of the rule, but no later than August 1, 2026, and end on December 31, 2026.

3. (3) Administering the survey. Each nursing home facility shall use the CoreQ survey instrument endorsed by the National Quality Forum (NQF). The CoreQ survey instrument includes a technical manual, CoreQ Satisfaction Questionnaire & User’s Manual, which provides instructions on the methodology for collecting survey data, as well as other relevant information, such as exclusion criteria, minimum response rates, minimum sample sizes, and calculation of results. The results shall be configured to meet the submission standard set by the Agency to administer Short and Long-Stay Resident or Family Satisfaction surveys.

   1. (a) Long-stay residents or family members shall be administered the Long-Stay Resident or Family Satisfaction Survey using AHCA Form 3130-8020, October 2025, which is hereby incorporated by reference and available at: HYPERLINK "https://www.flrules.org/Gateway/reference.asp?No=Ref-18901"https://www.flrules.org/Gateway/reference.asp?No=Ref-18901 and at: https://ahca.myflorida.com/NHCSS.
   2. (b) Short-stay residents shall be administered the Short-Stay Resident Satisfaction Survey using AHCA Form 3130-8018, October 2025, which is hereby incorporated by reference and available at: HYPERLINK "https://www.flrules.org/Gateway/reference.asp?No=Ref-18903"https://www.flrules.org/Gateway/reference.asp?No=Ref-18903 and at: https://ahca.myflorida.com/NHCSS.

4. (4) Survey Data File Submission.

   1. (a) Each nursing home facility shall have its vendor submit the Nursing Home Consumer Satisfaction Survey Data File, AHCA Form 3130- 8019, October 2025, incorporated by reference and available at: HYPERLINK "https://www.flrules.org/Gateway/reference.asp?No=Ref-18902"https://www.flrules.org/Gateway/reference.asp?No=Ref-18902 and at https://ahca.myflorida.com/NHCSS.
   2. (b) The Nursing Home Consumer Satisfaction Survey Data File, shall be submitted electronically only during the reporting period to an Agency-specific email inbox located on the Agency’s webpage at: https://ahca.myflorida.com/NHCSS.
5. (5) Survey Data File Publication. As defined in s. 400.0225(4), F.S., the Agency shall publish aggregate nursing home consumer satisfaction survey data in accordance with s. 400.191(2)(a)15, F.S.

Rulemaking Authority 400.0225, 400.191 FS. Law Implemented 400.0225, 400.191 FS. History–New 5-31-26.