- (1) The utility shall make a full and prompt investigation of all customer complaints and other service requests. The word “complaint” as used in this rule shall be construed to mean substantial objection made to a utility by a customer as to its charges, facilities, or service, the disposal of which complaint requires investigation or analysis.
- (2) Reports of gas leaks are to be considered as emergencies requiring immediate attention.
Rulemaking Authority 366.05(1) FS. Law Implemented 366.05(1), 366.06(2) FS. History–New 1-8-75, Repromulgated 5-4-75, Formerly 25-7.80.