1. (a) There is hereby established the 911 System Service Board.
2. (b) The Board shall act in an advisory capacity to the Governor, the Secretary, and the General Assembly on all matters related to the 911 system, service, and funding thereof.
3. (c) The Department of Safety and Homeland Security shall provide administrative support to the Board and may seek reimbursement from the Fund for reasonable costs incurred with administering the Board and Fund. The Secretary must appoint and fix the salary of the 911 Director. The Director must serve as the Board’s administrative officer and is responsible for administering, directing, and managing the affairs and business of the 911 system on behalf of the Board.

4. (d) The Board’s duties and responsibilities include the following:

   1. (1) The Board must monitor trends in communications service technology utilized for the delivery of 911 services and develop strategies for future enhancements to the State’s 911 system.
   2. (2) The Board must coordinate, adopt, and communicate all necessary technical and operation standards and requirements to ensure an effective statewide interconnected NG911 network.
   3. (3) The Board must administer the 911 Fund and distribute revenue from the Fund in accordance with this title, including to use the Fund to pay obligations the Board incurs for statewide 911 projects.
   4. (4) The Board, through the Department of Safety and Homeland Security, must serve as the exclusive contracting agent for the statewide 911 system, and must make and enter into cooperative purchasing agreements, contracts, and other agreements for professional, material, and non-professional services necessary or incidental to a statewide centralized 911 system. PSAPs may procure ancillary or additional programs and equipment to supplement the statewide system.
   5. (5) The Board must establish efficient procurement processes to better enable the State to obtain the highest quality goods, materials, and services at the best possible price.
   6. (6) The Board must determine and establish the number and location of PSAPs within the State. There may not be more than 9 total PSAPs authorized in the State. All PSAPs in operation as of [the effective date of this Act] must be grandfathered in and may continue to operate. In the event that a grandfathered PSAP ceases operations, or is otherwise closed, it may not be replaced, and the total number of authorized PSAPs shall be reduced accordingly.

   7. (7) The Board must provide an annual report to the Governor, Secretary, Department of Technology and Information, the Chief Clerk of the House, the Secretary of the Senate, and the Director and Librarian of the Division of Research, no later than March 1 of each year that must contain, at a minimum, the following:

      1. a. A summary of the progress on the 911 system.
      2. b. An evaluation of the 911 system as a whole.
      3. c. The capital improvements and expenditures proposed for the upcoming fiscal year.
      4. d. The expected revenues from the surcharges in the next fiscal year.
      5. e. A summary of the revenues and expenses for the prior fiscal year.
5. (e) The Department of Safety and Homeland Security shall provide administrative support to the Board and may seek reimbursement from the Fund for reasonable costs incurred with administering the Board and Fund. The Secretary must appoint and fix the salary of the 911 Director. The Director must serve as the Board’s administrative officer and is responsible for administering, directing, and managing the affairs and business of the 911 system on behalf of the Board.

6. (f) The Board’s duties and responsibilities include the following:

   1. (1) The Board must monitor trends in communications service technology utilized for the delivery of 911 services and develop strategies for future enhancements to this State’s 911 system.
   2. (2) The Board must coordinate, adopt, and communicate all necessary technical and operation standards and requirements to ensure an effective statewide interconnected NG911 network.
   3. (3) The Board must administer the 911 Fund and distribute revenue from the Fund in accordance with this title, including to use the Fund to pay obligations the Board incurs for statewide 911 projects.
   4. (4) The Board, through the Department of Safety and Homeland Security, must serve as the exclusive contracting agent for the statewide 911 system, and must make and enter into cooperative purchasing agreements, contracts, and other agreements for professional, material, and nonprofessional services necessary or incidental to a statewide centralized 911 system. PSAPs may procure ancillary or additional programs and equipment to supplement the statewide system.
   5. (5) The Board must establish efficient procurement processes to better enable this State to obtain the highest quality goods, materials, and services at the best possible price.
   6. (6) The Board must determine and establish the number and location of PSAPs within this State. There may not be more than 9 total PSAPs authorized in this State. All PSAPs in operation as of June 30, 2026, must be grandfathered in and may continue to operate. In the event that a grandfathered PSAP ceases operations, or is otherwise closed, it may not be replaced, and the total number of authorized PSAPs shall be reduced accordingly.

   7. (7) The Board must provide an annual report to the Governor, Secretary, Department of Technology and Information, the Chief Clerk of the House, the Secretary of the Senate, and the Director and Librarian of the Division of Research, no later than March 1 of each year that must contain, at a minimum, the following:

      1. a. A summary of the progress on the 911 system.
      2. b. An evaluation of the 911 system as a whole.
      3. c. The capital improvements and expenditures proposed for the upcoming fiscal year.
      4. d. The expected revenues from the surcharges in the next fiscal year.
      5. e. A summary of the revenues and expenses for the prior fiscal year.
7. (g) Actions by the Board require a majority vote of those present at Board meetings where a quorum has been established.
8. (h) The Board must work in concert with the Department of Safety and Homeland Security, providers, emergency service providers, counties, and municipal governments offering 911 service and any other appropriate department, agency, or committee focusing on statewide emergency service affected by the development and maintenance of the 911 system.
9. (i) The Board may exercise all powers and conduct such activities as are necessary in carrying out its responsibilities under this chapter and Chapter 101 of this title.
10. (j) All “providers” as defined § 10002 of this title must officially designate a person to coordinate with, and provide information to, the Board as required by the Board.

67 Del. Laws, c. 57, § 1; 69 Del. Laws, c. 256, § 1; 73 Del. Laws, c. 115, § 5; 74 Del. Laws, c. 110, § 138; 74 Del. Laws, c. 128, § 4; 74 Del. Laws, c. 137, § 1; 76 Del. Laws, c. 183, § 3; 76 Del. Laws, c. 384, §§ 1-3; 84 Del. Laws, c. 231, § 2; 84 Del. Laws, c. 275, § 1; 85 Del. Laws, c. 118, § 1; 85 Del. Laws, c. 331, § 1