7419.1 The HSS provider shall submit to the Department a quality improvement plan that describes how the provider will ensure and measure for each individual:

(a) Timely access to and availability of services; and

(b) Adequacy, appropriateness, and quality of care, including treatment and prevention of acute and chronic conditions.

7419.2 The HSS provider's quality improvement plan shall describe its protocols to:

(a) Closely monitor individuals with severe housing stability barriers and children and youth within an individual's household with complex service needs;

(b) Coordinate individual services with behavioral health providers; and

(c) Collect and respond to individual satisfaction with services delivered by the provider.

7419.3 The HSS provider's quality improvement plan shall be approved by the Department annually.

SOURCE: Final Rulemaking published at 71 DCR 006868 (June 7, 2024).