6411.1 Each provider participating in the Demonstration Project shall develop a written statement of patient rights and responsibilities consistent with the requirements of this section, which shall be given to each recipient in advance of receiving services or during the initial enrollment before the initiation of services.

6411.2 The written statement of patient rights and responsibilities shall be available for distribution to the general public.

6411.3 Each provider participating in the Demonstration Project shall develop policies that ensure that each recipient receiving services has the following rights:

1. (a) To be treated with courtesy, dignity, and respect;
2. (b) To control his or her own household and lifestyle;
3. (c) To participate in the planning of his or her care and treatment;
4. (d) To receive treatment, care, and services consistent with the plan of care and to have the plan of care modified, as necessary, for achievement of outcomes;
5. (e) To receive services by competent personnel who can communicate with the patient;
6. (f) To refuse all or part of any treatment, care, or service and be informed of the consequences thereof;
7. (g) To be free from mental and physical abuse, neglect, and exploitation from persons providing services;
8. (h) To be assured that for purposes of record confidentiality, the disclosure of the contents of the patient's records is subject to all the provisions of applicable District and federal laws and regulations;
9. (i) To voice a complaint or grievance regarding treatment or care, lack of respect for personal property by persons providing services without fear of reprisal; and
10. (j) To have access to his or her records.

6411.4 Each recipient shall be responsible for the following:

(a) Treating all provider personnel with respect and dignity;

(b) Providing accurate information when requested;

(c) Informing provider personnel when instructions are not understood or cannot be followed;

(d) Cooperating in making a safe environment for care within the home; and

(e) Notifying the provider of changes in address, insurance, and other personal information.

6411.5 Each provider shall take appropriate steps to ensure that each recipient, including patients who cannot read or have a language or communication barrier, has received the information required pursuant to this section in a format designed to make the information understandable. Each provider shall document in the recipient's treatment record the steps taken to ensure that each patient has received the information.

SOURCE: Emergency Rulemaking published at 51 DCR 5605 (May 28, 2004) [EXPIRED]; as amended by Final Rulemaking published at 51 DCR 7435 (July 30, 2004).