13203.1 A person using the DDA Complaint System may:
- (a) Grant consent to a third party to file a complaint for the person, or on his or her behalf, with a DDA provider or with DDA;
- (b) Be assisted throughout the issue resolution process by one or more informal supporters, a Supported Decision-Making Agreement supporter, or attorney, advocate or other representative of the person's own choosing and at the person's own expense;
- (c) Request that the complaint coordinator, or his or her designee, assist the person in filing a complaint with DDS; or
- (d) Request a qualified interpreter, fluent in the primary language (including sign language) of the person, and may request the use of required auxiliary aids.
13203.2 A provider listed in Section 13203.1(a) above and DDA must continue to serve a person already receiving supports or services without limitation, reduction or termination pending the resolution of an open complaint with the complaint coordinator regarding those supports or services.
13203.3 A person may request an appeal directly to OAH for Medicaid denials, delays, suspensions, reductions or terminations.
SOURCE: Final Rulemaking published at 67 DCR 1203 (February 7, 2020).