2637 SUITABILITY

2600

2601

2602

2603

2604

2605

2606

2607

2608

2609

2610

2611

2612

2613

2614

2615

2616

2617

2618

2619

2620

2621

2622

2623

2624

2625

2626

2627

2628

2629

2630

2631

2632

2633

2634

2635

2636

2637

2637.1 This section shall not apply to life insurance policies that accelerate benefits for long-term care.

2637.2 Every insurer, health care service plan, or other entity marketing long-term

care insurance (the “issuer”) shall:

(a) Develop and use suitability standards to determine whether the purchase or replacement of long-term care insurance is appropriate for the needs of the applicant;

(b) Train its agents in the use of its suitability standards; and

(c) Maintain a copy of its suitability standards and make them available for inspection upon request by the Commissioner.

2637.3 To determine whether the applicant meets the standards developed by the issuer, the agent and issuer shall develop procedures that take the following into consideration:

(a) The ability to pay for the proposed coverage and other pertinent financial information related to the purchase of the coverage;

(b) The applicant’s goals or needs with respect to long-term care and the advantages and disadvantages of insurance to meet these goals or needs; and

(c) The values, benefits, and costs of the applicant’s existing insurance, if any, when compared to the values, benefits, and costs of the recommended purchase or replacement.

2637.4 The issuer and, where an agent is involved, the agent shall make reasonable efforts to obtain the information set out in subsection 2637.3. The efforts shall include presentation to the applicant, at or prior to application, of a “Long-Term Care Insurance Personal Worksheet.” The personal worksheet used by the issuer shall contain, at a minimum, the information in the format contained in Appendix B, in not less than twelve (12) point type. The issuer may request that the applicant provide additional information to comply with its suitability standards. A copy of the personal worksheet used by the issuer shall be filed with the Commissioner.

2637.5 A completed personal worksheet shall be returned to the issuer prior to the issuer’s consideration of the applicant for coverage, except the personal worksheet need not be returned for sales of employer group long-term care insurance to employees and their spouses.

2637.6 The sale or dissemination outside the company or agency by the issuer or agent of information obtained through the personal worksheet is prohibited.

2637.7 The issuer shall use the suitability standards it has developed pursuant to this section in determining whether issuing long-term care insurance to an applicant is appropriate.

2637.8 Agents shall use the suitability standards developed by the issuer in marketing long-term care insurance.

2637.9 At the same time as the personal worksheet is provided to the applicant, the disclosure form entitled “Things You Should Know Before You Buy Long-Term Care Insurance” shall be provided. The form shall be in the format contained in Appendix C and shall be in not less than twelve (12) point type.

2637.10 If the issuer determines that the applicant does not meet its financial suitability standards, or if the applicant declines to provide information on the personal worksheet, the issuer shall either reject the application or send the applicant a letter similar to Appendix D; provided, if the applicant declines to provide financial information, the issuer may use some other method to verify the applicant’s intent. Either the applicant’s returned letter or a record of the alternative method of verification shall be made part of the applicant’s file.

2637.11 The issuer shall report annually to the Commissioner the total number of applications received from residents of the District of Columbia, the number of applicants who declined to provide information on the personal worksheet, the number of applicants who did not meet the suitability standards, and the number of those who chose to confirm after receiving a suitability letter.

SOURCE: Final Rulemaking published at 55 DCR 3759 (April 11, 2008).