The Ombudsman Program shall implement innovative strategies and tools to maximize its outreach to consumers, including provision of the following accessible information sources and services:

1. (1) A toll-free 1-800 telephone number that operates in the District metropolitan area;
2. (2) A website on the Internet;
3. (3) In-person counseling;
4. (4) Establishing relationships with organizations in each ward of the city to provide outreach and receive referrals;
5. (5) Active liaison, partnership, and information sharing with community, consumer, health, disability, religious, ethnic-based organizations, and other organizations; and
6. (6) A one-page, easy-to-read flyer describing the Ombudsman Program’s services that shall be available to the public.

History

Apr. 12, 2005, D.C. Law 15-331, § 6, 52 DCR 1981