*Appendix B is a suggested description of the customer's rights which is to be sent to all customers at least once and included with all termination notices. See Section 16-3-101, C, 1.

IMPORTANT NOTICE

If you have a question or complaint or dispute any part of your telephone bill:

• Call a service representative at the nearest business office. The number is in the front of the local telephone directory.
• If satisfactory arrangements cannot be made with the service representative, you will have the opportunity to discuss the matter with local office supervision.

If satisfactory arrangements cannot be made and you still have a complaint, you may contact the company Review Officer. You must contact this Review Officer within seven (7) days after you have been notified that your service is going to be disconnected or within four days of notification of a decision by your service representative. The company Review Officer's name and number may be obtained by calling your local business office. Consideration for payment of your past due bills will be included in the Review Officer's investigation and decision on your complaint.

Your service will not be disconnected provided:

• Payments on the unpaid balance are made as agreed upon with the Review Officer.
• Payment of the undisputed portion of the bill is made.
• Future bills are paid on a current basis.

If you question the legality of any proposed or actual termination for any reason, you may also request review by the company.

If the dispute remains unresolved after you receive the Review Officer's decision, you may ask in writing the Connecticut Public Utilities Control Authority, Consumer Assistance Division, 165 Capitol Avenue, Hartford, Connecticut 06115 for further investigation and a hearing. The toll-free telephone number of the Consumer Assistance Division is 1-800-842-1904.

Your service may be disconnected without further notice if:

• You do not comply with the above.
• The charges incurred and outstanding after the initiation of your complaint exceeds on a monthly basis the average monthly bill for the previous three months and in addition is equal to or exceeds $50.00 or your deposit, if any, whichever is larger.

(Effective October 9, 1979; Amended October 10, 1997)