Conn. Agencies Regs. § 16-247g-6 – Telephone answering standards | Midpage

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Regulations of Connecticut State Agencies

§ 16-247g-6

Conn. Agencies Regs. § 16-247g-6

Telephone answering standards

Effective Nov 8, 2000Department of Public Utility Control

(a) Each company shall have sufficient employees on duty to respond promptly and accurately to all inquiries, complaints and other service requests made to it by telephone.
(b) Each company shall provide for an answering service or other means to receive emergency calls during non-business hours.

(Adopted effective November 8, 2000)