The utility shall file with the commission the following documents and information, and shall maintain such documents and information in a current status:

1. (1) A copy of the company's tariff, which shall include but not be limited to:

   1. (A) A copy of each schedule of rates for service, together with the applicable riders;
   2. (B) A copy of the company's rules, or terms and conditions, describing the company's policies and practices in rendering service. These rules shall include:

   3. (I) A list of items which the company normally furnishes, owns and maintains on the customer's premises;

      1. (II) The utility's extension plan or plans as required in section 16-11-61;
2. (2) A copy of each special contract for service which differs from the filed rates;
3. (3) A copy of each type of customer bill;

4. (4) The name, title, address and telephone number of the person who should be contacted in connection with:

   1. (A) General management duties;
   2. (B) customer relations and complaints;
   3. (C) engineering operations;
   4. (D) meter tests and repairs;
   5. (E) emergencies during non-office hours.

(Effective August 19, 1992)