49 C.F.R. § 1018.22 – Personal interviews.

(a) The Board may seek an interview with the debtor at the offices of the Board when:
1. (1) A matter involved in the claim needs clarification;
2. (2) Information is needed concerning the debtor's circumstances; or
3. (3) An agreement of payment might be negotiated.
(b) The Board shall grant an interview with a debtor upon the debtor's request. The Board will not reimburse a debtor's interview expenses.