(c) Duties of third-party telephone service in contacting dispatching and maintaining railroads. Upon receiving a report pursuant to §§ 234.303 or 234.305, on behalf of either the dispatching railroad or maintaining railroad, respectively, the third-party telephone service shall immediately contact the railroad, and, at a minimum, provide it with the following information:

1. (1) The nature of the reported unsafe condition;
2. (2) The location of the unsafe condition, including the U.S. DOT National Crossing Inventory number for the crossing;
3. (3) Whether the person reporting the unsafe condition is a railroad employee, law enforcement officer, highway traffic official, or other employee of a public agency acting in an official capacity;
4. (4) The date and time that the report was received by the third-party telephone service; and
5. (5) Any additional information provided by the caller that may be useful to restore the crossing to a safe condition.

(d) Duties of railroad using third-party telephone service. If a dispatching or maintaining railroad uses a third-party telephone service to receive reports of unsafe conditions at a highway-rail or pathway grade crossing, the railroad shall—

1. (1) Provide the third-party telephone service with sufficient contact information by which the third-party telephone service may immediately contact the railroad upon receipt of a report;
2. (2) Inform FRA in writing, before the implementation of such a service, of the railroad's intent to use a third-party telephone service, and provide FRA with contact information for the third-party telephone service and information identifying the highway-rail and pathway grade crossings about which the third-party telephone service will receive reports;
3. (3) Inform FRA in writing within 30 days following any changes in the use or discontinuance of a third-party telephone service; and
4. (4) Take appropriate action required by § 234.305, upon being contacted by the third-party telephone service about a report.