(c) GSA attempts to facilitate the filing of complaints if possible, including taking the following measures:
- (1) Accepting as a sufficient complaint, any written statement that identifies the parties involved and the date the complainant first had knowledge of the alleged violation, describes the action or practice complained of, and is signed by the complainant;
- (2) Freely permitting a complainant to add information to the complaint to meet the requirements of a sufficient complaint;
- (3) Notifying the complainant and the recipient (or their representative) of their right to contact GSA for information and assistance regarding the complaint resolution process.