(b) VA will attempt to facilitate the filing of complaints wherever possible, including taking the following measures:

1. (1) Acknowledging receipt and acceptance of a complaint in writing.
2. (2) Accepting as a sufficient complaint, any written statement which identifies the parties involved and the date the complainant first had knowledge of the alleged violation, describes generally the action or practice complained of, and is signed by the complainant.
3. (3) Freely permitting a complainant to add information to the complaint to meet the requirements of a sufficient complaint.
4. (4) Widely disseminating information regarding the obligations of recipients under the Act and these regulations.
5. (5) Notifying the complainant and the recipient of their rights and obligations under the complaint procedure, including the right to have a representative at all stages of the complaint procedure.
6. (6) Notifying the complainant and the recipient (or their representatives) of their right to contact VA for information and assistance regarding the complaint resolution process.

(c) VA will refer a complaint of discrimination based on age to another appropriate Federal agency when the complaint is outside the jurisdiction of VA. VA will notify the complainant in writing that the complaint has been referred; explain the reason why the complaint is not within the jurisdiction of VA; and give the complainant the name, agency, and address of the official to whom the complaint was referred.

(Approved by the Office of Management and Budget under control number 2900-0401)

(Authority: 42 U.S.C. 6101-6107)